Contact us


Before contacting support,please try the following solutions.

  • If you are unable to log in:

Double-check your Namco Bandai ID and password.

Make sure that any IME is disabled while typing your Namco Bandai ID and password.

Your Namco Bandai ID is your email address.

  • If you've forgotten your password:

          Your password can be reset automatically.

Click here to reset your password.


If the problem persists after trying these suggestions, please contact us via the links below. 


■Please include the following information:

  1. The area in which you encountered the problem.
  2. Any available information (such as error messages or steps to reproduce) related to the problem.

■About responses

Please understand that, depending on the nature of the problem, it may take some time to respond.

* We may not be able to respond to all requests.

■To contact us:

  • For questions related to Namco Bandai ID registration and login

Namco Bandai ID inquiries here

  • For questions related to inquiries here

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